Frequently Asked Questions
Q: How do I receive my tickets?
A: Delivery methods vary and are unique to each event. The delivery method is highlighted in the Details section of the event page and can also be found in the order confirmation e-mail you receive shortly after purchase. Delivery methods include:
- Physical Tickets - Sent via USPS mail within 2 weeks of the event
- Emailed Tickets - Emailed within 2-3 days prior to the event
- Will Call Pickup - Held at venue box office the day of event
Q: Where can I confirm the date & time for the event I purchased? What about the number of tickets?
A: The date, time and section of the event you purchased, along with the number of tickets you selected, can be found in the confirmation e-mail you receive shortly after purchase.
Q: Where are my seats located?
A: You will be assigned the best available seats in the pre-determined section of the theatre or venue the event is taking place. The section where your seats will be located are noted in the Details section of the event page. This information is also available in the confirmation e-mail you receive shortly after purchase. Due to popularity and limited availability, specific rows and seats cannot be requested or provided prior to purchase.
If you have other questions, contact us at [email protected].
Please email Monday – Friday between 9am and 6pm CST to receive a prompt response from a customer support representative. Please allow for up to 24 hours for any email sent outside of this allotted timeframe.